Returns & Refunds policy

Refund & Replacement Policy – Jrova.com

At Jrova.com, we aim to deliver quality products to our customers. Please read our refund and replacement policy carefully before placing an order.

No Return Policy
We do not accept returns once the product has been delivered.

Replacement for Damaged Products
A replacement will only be provided if the product is damaged at the time of delivery.

Important Conditions for Replacement

• Customers must record a clear unboxing video while opening the package.

• The video must show the sealed package being opened.

• If the product is found damaged in the video, you can request a replacement.

• Replacement requests must be made within 20 minutes of delivery.

Cases Where Replacement Will Not Be Accepted

• No unboxing video provided

• Request made after the allowed time

• Product damaged after use

Processing Time
If your request is approved, we will arrange a replacement of the same product.

By placing an order on Jrova.com, you agree to this policy.

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